Returns & Exchanges

Exchange Policy

1. Pricing & Offers: Exchanges are processed at the original order price, member points, and promotions.
2. Exchange Limit: Each item may only be exchanged once.
3. Exchange Conditions:
   
   • Items are eligible for exchange within 14 days of receipt.
   • Same item only, no handling fee; shipping costs are borne by the customer.
4. Item Condition:
   
   • Must be brand new, undamaged, unwashed, with intact tags, original packaging, and free of odours (e.g. perfume, smoke, body odour, detergent).
   • Items not meeting these conditions will be returned at the customer's expense and risk.
5. Ineligible Items:
   
   • Items that are not new, damaged, worn, washed, have missing/damaged tags, incomplete packaging, or carry odours will not be accepted for exchange.
   • Such items will be returned via SF Express cash-on-delivery without prior notice; costs and risks are borne by the customer.
6. Exchangeable Accessories: Scarves, shoes, bags, hats. Not exchangeable: hair accessories, jewellery, belts, gloves.
7. Shipping Method:
   
   • Hongkong Post ordinary mail, registered mail, or untracked shipping methods are not accepted.
   • Failed registered mail deliveries require self-collection; pick-up cannot be arranged, and items returned after the deadline are at the customer's expense and risk.
8. Shipping Costs & Risk: Customers bear all exchange shipping costs and the risk of loss.
9. Application Deadline:
   
   • Items must be shipped and the online exchange form submitted within 14 days of delivery (as per delivery records). Late applications will not be accepted.
10. Incomplete Applications:
    
    • Incomplete forms, missing accessories, or items not meeting conditions will not be processed.
    • Items will be returned via SF Express cash-on-delivery without prior notice; costs and risks are borne by the customer.
11. Cash-on-Delivery Fees: Outstanding shipping fees must be settled before the exchange is processed.
12. Out of Stock: If the exchange item is sold out, the request will automatically be treated as a return.

Final Decision: kayarine.club reserves the right to determine whether an item meets the exchange conditions.

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Return Policy

1. Points & Offers:
   
   • Returns will deduct member points and promotions; bundle items are calculated at original price.
   • Discount amounts will be deducted from store credit or cash refund.
2. Return Conditions:
   
   • Items are eligible for return within 14 days of receipt, no handling fee; shipping costs are borne by the customer.
3. Item Condition:
   
   • Must be brand new, undamaged, unwashed, with intact tags, original packaging, and free of odours.
4. Gift Returns:
   
   • Free gifts must be returned together with the main item.
5. Non-returnable Items: Hair accessories, jewellery, belts, gloves.
6. Refund Method:
   
   • Refunds are issued as store credit (shopping dollars) or returned to the original payment method.
   • Cash refunds are not available for FPS payments.
7. Shipping Method:
   
   • Same restrictions as the exchange policy apply.
8. Application Deadline:
   
   • Items must be shipped and the online return form submitted within 14 days of delivery. Late applications will not be accepted.

Final Decision: kayarine.club reserves the right to determine whether an item meets the return conditions.