Booking Arrangement
Bookings can be made via our website at kayarine, by telephone, by instagram or by contacting us by email at kayarine.hk@gmail.com. We do suggest our customers to book on our websire: https://www.kayarine.club

Your booking is not confirmed until we have issued your booking confirmation and that you’ve completed the payment. At that point a binding contract will be entered into between us. For scheduled tours (being single day tours, or tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points), full payment will be required at the time of booking (unless otherwise agreed), booking process is completed only when we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.

Changes by Us
While the Company shall do everything reasonably possible to provide your tour itinerary and/or services as planned, the Company reserves the right to alter itineraries, transport or accommodation if required to do so.

Examples of such situations include but not limited to Change of Tour Location or Transportation Arrangement because of :

Sudden weather changes
Sudden changes in water conditions
Equipment availability
Coach availability
Accidents beyond our controls
Other Acts of God
In the unlikely event, however, that we are required to significantly (e.g. change of date) alter a material part of your tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled:

i. to take an alternative tour of equivalent or superior quality, if we are able to offer that, or
ii. to take a substitute tour of lower quality if we are able to offer that (in which event the difference in price between the original and the substitute tour will be refunded to you); or
iii. to cancel your booking and obtain a full refund of all monies paid by you.
Please be aware that the nature of travel involves risks and unpredictable weather and water conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a tour itinerary.

Special Requests
Any special requests should be advised to us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part.

Where appropriate, we will pass any special requests on to other service provider(s), but we cannot be held responsible for their failure or inability to meet your request. Please also be aware that some service providers may make an additional charge (payable locally) depending on the nature of your request. We regret that we cannot accept bookings which are conditional on any special request being met.

Refund and Cancellation Policy
If There is Any Tropical Cyclone Warning Signal; Red or Black Rainstorm Warning Signal in force by Hong Kong Observatory on or after 9 am, Our rental service will be suspended.
Customers who have departed will not be refunded.

For Yellowstorm Warning Signal and Thunderstorm Warning Signal; Customers could decide to depart or re-schedule the booking; Customers who have departed will not be refunded.