FAQ

Booking and Payment:

How to book and pay?
  • Please go to kayarine.club and select the rental service and add desired equipment to the cart. At checkout, pay via Stripe (credit card, Alipay Mainland, WeChat Pay Mainland) for instant order confirmation.

  • Or choose FPS or PayMe payment, requiring manual order confirmation. Follow the payment page or email instructions to complete payment. Once confirmed, equipment is reserved. If no confirmation email is received but the order isn’t canceled, we’ll still reserve your equipment.

On the day of equipment pickup
  • Equipment can be picked up at the following location:Kayarine 地點

  • Before arrival, change clothes at nearby Sai Kung Sports Ground or Squash Court. Public parking is available near the operating site, but it may be crowded on holidays.

  • For inquiries, contact Tim (93587999) Mon–Fri, or Henry (59893466) Sat, Sun, and holidays.

What if I haven't received the confirmation email?

If you haven’t received the confirmation email, check your spam/junk folder. If still not found, provide your email address and order details, and we’ll investigate. Even without the confirmation email, your equipment is reserved unless you receive a cancellation email.

Rescheduling and Refund Policy:

Rental Service

Rescheduling Policy:
  • Rescheduling requires one day's notice. If a weather warning (e.g., thunderstorm, typhoon signal, or rainstorm) is issued on the day, no prior notice is needed for rescheduling.

  • We offer 3 unrestricted rescheduling services (same-day weather issues excluded). After that, without special reasons, a $10 HKD rescheduling fee will apply.

How to reschedule?
Refund Policy
  • 若天文台在活動前一小時發出黃色或以上暴雨/雷暴警告,活動取消,不予退款。

  • 若活動進行中發生雷暴或暴雨警告,我們會根據天氣安排沿岸活動或回航,不予退款。

  • 退款申請表格:退款表格鏈接

Kayak&SUP Tour

Rescheduling Policy:
  • Rescheduling requires three days' notice. If a weather warning (e.g., thunderstorm, typhoon signal, or rainstorm) is issued on the day, no prior notice is needed for rescheduling.

  • Provide 3 unrestricted rescheduling services (same-day weather issues excluded), thereafter without special reasons, a $10 HKD rescheduling fee applies.

How to reschedule?
Refund Policy
  • 若天文台在活動前一小時發出黃色或以上暴雨/雷暴警告,活動取消,不予退款。

  • 若活動進行中發生雷暴或暴雨警告,將根據天氣安排沿岸活動或回航,不予退款。

  • 退款申請表格:退款表格鏈接

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